Crisp

Crisp offers a multichannel messaging platform that combines live chat, a shared inbox, and chatbot capabilities for website visitor communication. Users can embed a chat widget on web pages or mobile apps, centralize inbound messages from various channels, and access a built‑in CRM to store customer information. The platform also includes a knowledge‑base feature that lets visitors search for answers and a set of analytics tools for monitoring support performance.

The system enables businesses to create AI‑driven support agents through a four‑step process: training the model on product or business data, designing workflows with a no‑code builder or templates, testing and deploying the agent on selected channels such as web chat, WhatsApp, Messenger, Instagram, or email, and reviewing interactions to refine the agent’s responses. Automated workflows aim to handle routine inquiries, allowing human agents to focus on more complex tasks.

Crisp targets customer support, marketing, and sales teams that need to engage visitors in real time while maintaining a unified view of communications. It provides a single interface for managing chats, emails, and social‑media messages, and includes tools for building and measuring AI‑assisted support without requiring custom code.