Front

Front is a customer‑communication platform that unifies messages from email, text, and chat into a single shared view for teams. It provides routing, escalation, and looping mechanisms so that complex tickets can involve multiple departments while keeping full context and history visible to every participant. The system also includes an AI command center that can generate responses, assist agents, and analyze quality, aiming to resolve a large portion of requests without manual handoff.

The platform targets customer‑service and operations teams that need to coordinate across functional areas, such as technical support, logistics, professional services, finance, manufacturing, and travel. By centralizing inboxes and automating multi‑step workflows, Front seeks to reduce the time spent on internal coordination and improve the speed and accuracy of customer interactions.

Front is a mature, macOS‑compatible product used by more than 9,000 companies. It emphasizes cross‑team visibility, AI‑driven handling of both simple and complex inquiries, and the ability to keep high‑stakes requests moving through an organization without losing context.