Opsgenie

The platform provides alerting, on‑call scheduling, and incident‑response orchestration for IT operations teams. It receives alerts from monitoring tools, lets users prioritize them, and coordinates response actions through configurable escalation policies and schedules. The service integrates with Atlassian products, allowing data and configuration migration to Jira Service Management without downtime, and supports continued use of both systems for a transition period.

Typical users are IT support, SRE, and DevOps teams that need to manage incidents, schedule on‑call rotations, and ensure timely notifications across multiple channels. Administrators can define escalation rules, maintain alert routing, and customize response workflows to match their organization’s processes.

What distinguishes the offering is its built‑in migration pathway to Jira Service Management, preserving existing alerting and on‑call settings while enabling a seamless switch. The product also includes AI‑enhanced incident response, automation, and visibility features that extend beyond basic alerting to broader IT service management capabilities.