Tiledesk

Tiledesk is an open‑source live‑chat platform built with Node.js and Express that combines human agents and AI‑powered chatbots across many messaging channels. It lets you create, deploy, and manage conversational flows without writing code, using a visual design studio to add images, buttons and other rich elements that automatically adapt to each channel such as WhatsApp, Facebook Messenger, Telegram, or a web widget. The system includes a dashboard, design tools, and a set of services (Chat21, MongoDB, proxy) that can be started via Docker Compose or Kubernetes Helm charts, allowing self‑hosting and full control over the deployment.

The platform is aimed at businesses that need to automate lead generation, sales, and post‑sales support while keeping the option for live‑agent handoff. Its API and webhook support enable integration with external applications and knowledge bases, and the built‑in AI chatbot can be customized to answer queries, process emails, or perform e‑commerce assistance. Because it is released under the MIT license, organizations can use the free tier without subscription fees and modify the code to fit their own infrastructure.

Tiledesk distinguishes itself by offering a single, no‑code environment for multi‑channel conversational automation that is both self‑hostable and open source, providing a complete stack—from server and database to visual workflow editor—while allowing developers to extend functionality through APIs and custom AI prompts.