Zonka Feedback

Zonka Feedback provides an online platform for creating surveys and collecting customer feedback across multiple channels, including web, in‑app, email, SMS, and WhatsApp. The system aggregates responses into a centralized view, allowing users to capture real‑time insights from various touchpoints such as product usage, support interactions, and location‑based experiences.

The platform includes AI‑driven analytics that transform unstructured feedback into actionable intelligence. Features such as thematic analysis, sentiment detection, entity tracking, and impact assessment generate role‑based dashboards, enabling teams to identify trends, prioritize issues, and close feedback loops without extensive manual processing. Users can also monitor online reputation by tracking and responding to reviews.

Zonka Feedback targets organizations that need to gather, analyze, and act on customer insights to improve products, services, and operational performance. Its distinctive offering lies in integrating multi‑source feedback with AI‑powered analytics and role‑based reporting, turning fragmented data into coordinated, actionable CX intelligence.