UVDesk

UVDesk Community is an open‑source helpdesk system built on PHP/Symfony and Backbone.js. It follows a service‑oriented, event‑driven architecture that lets organizations host the software themselves and extend it with custom modules. The core distribution includes essential ticket‑handling utilities such as email piping, knowledge‑base integration, and workflow automation, allowing teams to adapt the platform to their specific support processes.

The platform targets businesses that need multichannel customer service across e‑commerce, marketplaces, and websites. It offers connectors for popular storefronts and Magento, Shopify, PrestaShop, OpenCart, and for marketplaces like Amazon, eBay, and Etsy, as well as mailbox integration with providers such as Gmail and Yahoo. Features include agent privileges, saved replies, task management, and a front‑office form builder to streamline client interactions.

UVDesk is self‑hostable, free under the MIT license, and maintained as a stable, community‑driven project. Its extensible design encourages developers to add or modify functionality while keeping the core system lightweight and customizable.