Jitbit Helpdesk
Help desk software - simple but powerful.
A lightweight ticketing system that converts support requests from email, API, portal, live chat and other channels into a structured database for tracking and collaboration. It parses incoming messages, creates tickets, and routes notifications to agents, allowing teams to view all tickets at a glance and manage the support lifecycle with categories, tags, and automation rules.
The solution can be self‑hosted on‑premises or used as a SaaS offering, and includes integrations such as SAML, Active Directory, Exchange/O365, and optional connections to issue trackers like JIRA or GitHub. Features also cover incident tracking, SLA monitoring, asset management, and a knowledge‑base self‑service portal for end users, with mobile access via iOS and Android apps.
Designed by former system administrators, the software focuses on core ticket handling without unnecessary bloat, offering a free tier for trial and a proprietary license for production use. It targets IT support teams that need an affordable, fast, and easy‑to‑manage help desk with robust email‑first functionality.
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